Complaint
General Complaints
One (1) – five (5) Working Days
- Visit Client Unit or Call Client Service Officer (CSO)
- Lodge your complaint verbally or written
- Leave your contact number or address with CSO
- Wait for a feedback within five (5) working days
- Report issue directly to MCD/MCE/PM if not satisfied with first response
Specific Complaints
Within two (2) weeks
- Visit Client Unit or Call Client Service Officer (CSO)
- Lodge your complaint verbally or written
- Leave your contact number or address with CSO
- Wait for a feedback within five (5) working days
- Report issue directly to MCD/MCE/PM if not satisfied with first response
Courtesy Call on MCE/MCD
Within ten (10) minutes waiting time
- Report at Reception for direction to MCE/MCD
- Register at the MCE/MCD Secretariat
- Indicate purpose of visit (Official/Private/Personal)
- Wait for your turn at the MCE/MCD Secretariat
- Sign-out at MCE/MCD Secretariat on your way out.